Privacy Policy

1. Information We Collect

Saving Pulse collects personal information from clients and website visitors to provide financial services, ensure regulatory compliance, and improve service delivery. The information we collect includes:

• Identity Information: Name, date of birth, gender, photograph
• Contact Details: Mobile number, email address, physical address
• Government IDs: PAN (Permanent Account Number), Aadhar number, passport, driver's license
• KYC Information: Proof of identity, proof of address, occupation details
• Financial Details: Bank account information, income details, investment history, risk profile
• Transaction Data: Investment transactions, fund transfers, account statements
• Device Information: IP address, browser type, cookies, device identifiers (for website analytics)

Collection Methods: We collect this information when you register with us, complete KYC forms, interact with our website, provide investment instructions, or communicate with our team.

2. Purpose of Data Collection

We process your personal data for specific, legitimate purposes authorized under the Digital Personal Data Protection Act, 2023, and other applicable regulations. Our primary purposes include:

• Investment Execution: To process mutual fund investments, SIPs, and financial product purchases
• KYC Processing: To fulfill Know Your Customer requirements mandated by SEBI and AMFI
• Regulatory Compliance: To meet legal and regulatory obligations from RBI, SEBI, and other authorities
• Communication & Updates: To send investment confirmations, statements, updates, and compliance notifications
• Risk Assessment: To conduct risk profiling and suitability assessment for financial recommendations
• Tax Reporting: To generate tax documents and comply with tax filing requirements
• Service Improvement: To enhance our services, analyze user behavior, and improve user experience
• Fraud Prevention: To detect, prevent, and investigate fraudulent activities and security incidents

3. Data Sharing

Your personal information may be shared with third parties only when necessary to provide our services, comply with legal obligations, or protect your interests. We share data with:

• Asset Management Companies (AMCs): To process mutual fund investments and execute transactions
• Registrar & Transfer Agents (RTA): To maintain investment records and process fund transactions
• Insurance Companies: To provide insurance products and process insurance applications
• Regulatory Authorities: SEBI, RBI, AMFI, and other regulators as per legal requirements
• Banks & Financial Institutions: For fund transfers, settlement, and account verification
• Government Agencies: For tax compliance and other statutory obligations
• Service Providers: Cloud hosting, payment processors, and IT security providers (under data protection agreements)

4. Data Protection

Saving Pulse implements industry-standard security measures and technical safeguards to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission and storage
• Access Controls: Role-based access restrictions and authentication mechanisms
• Firewalls & Intrusion Detection: Multi-layered security infrastructure
• Regular Audits: Periodic security assessments and compliance audits
• Employee Training: Data protection awareness training for all staff members
• Data Minimization: We collect only necessary data and avoid excessive data retention

Note: While we implement reasonable security practices, no system is completely immune to security risks. Users should maintain strong passwords and report any suspicious activities immediately.

5. Consent & Legal Basis

Consent: By submitting your information through our website, mobile app, or registration forms, you explicitly consent to:

• • Collection and processing of your personal data
• • Use of data for financial services delivery
• • Sharing of data with third parties as outlined in this policy
• • Sending communications related to your investments and account

Legal Basis for Processing: Under the Digital Personal Data Protection Act, 2023, we process data based on:

• Explicit Consent: Your voluntary agreement to use our services
• Legal Obligation: Compliance with RBI, SEBI, and regulatory requirements
• Contract Performance: Execution of investment services and agreements
• Legitimate Interests: Fraud prevention, security, and service improvement

You may withdraw consent at any time by contacting us, though this may affect your ability to use certain services.

6. Your Rights Under DPDP Act 2023

Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

Exercising Your Rights: To exercise any of these rights, please submit a written request to our Data Protection Officer (contact details below). We will respond within 30 days of receiving your request.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes:

• KYC & Identity Documents: Retained for the duration of the customer relationship + 5 years (as per SEBI guidelines)
• Investment Records: Retained for 5 years post-transaction (as per regulatory requirements)
• Transaction Data: Retained for 5-7 years for regulatory reporting and audit purposes
• Communication Records: Retained for 5 years as per regulatory compliance
• Website Analytics Data: Typically retained for 12 months

After the retention period expires, data is securely deleted or anonymized unless legal or regulatory requirements mandate further retention.

8. Contact for Privacy Queries

If you have any questions, concerns, or requests regarding our privacy practices or your personal data, please contact our Data Protection Officer:

Response Timeline: We commit to responding to privacy inquiries within 30 calendar days. If your request requires additional investigation, we will notify you and provide a timeline for resolution.